Refund Policy

Effective September 30, 2026 · Last updated October 16, 2026

VeyoShorts is operated by MediaFusion Digital Marketing Co., Limited and provides digital content and subscription access. Refund eligibility depends on the circumstances of the charge, the payment channel and applicable law.

When to contact us

Please contact us promptly if a charge was duplicated, unauthorized, made for the wrong amount, or if a material technical problem prevented access to the paid service.

How requests are reviewed

Send the VeyoShorts user ID, transaction date, amount, currency, payment channel and reason for the request to wangding86520@gmail.com. Do not send a complete card number, password or security code. We may ask for a receipt or transaction identifier.

We review each request using purchase status, access records, payment provider information and applicable consumer law. Except where required by law or where we approve a request for a billing or service issue, charges for digital content already supplied are generally non-refundable.

Payment provider refunds

If the payment provider requires the request to be handled in its own app or support channel, we will explain the relevant steps. Approved refunds are returned to the original payment method and processing time depends on the provider and bank.

Cancel future renewals

A refund request does not automatically cancel future renewals. Follow the subscription cancellation instructions as well.